Zabbix vs New Relic
A detailed comparison to help you choose between Zabbix and New Relic.
Quick Verdict
4.2/5
Zabbix
0 reviews
4.0/5
New Relic
0 reviews
Zabbix is rated higher (4.2 vs 4.0). Zabbix is a free, open source enterprise monitoring solution for networks, servers, cloud, and applications (AGPLv3 since v7.0). Developed by Zabbix SIA in Riga since 2005, with paid support subscriptions and an optional managed Zabbix Cloud service. New Relic is a full-stack observability platform with a unique pricing model: 100GB free data ingest/month. APM, infrastructure, browser monitoring, synthetics, and logs in one platform.
Zabbix Enterprise-grade infrastructure monitoring with predictive alerting | New Relic Full-stack observability — 100GB free per month | |
|---|---|---|
| Overview | ||
| Rating | 4.2 (0 reviews)✓ | 4.0 (0 reviews) |
| Pricing model | freemium | freemium |
| Starting price | Free tier available | Free tier available |
| Best for | Ops teams and MSPs monitoring heterogeneous infrastructure at scale who can own the platform and want costs that do not scale with host count | Engineering teams that want APM, infrastructure, and logs in one platform with usage-based pricing and a genuinely free starting point |
| Specifications (entry plan) | ||
| CPU cores | — | — |
| RAM | — | — |
| Storage | 10 GB | — |
| Bandwidth | — | — |
| SLA uptime | — | — |
| Data-center count | 5 | — |
| Features | ||
| IPv6 | ||
| DDoS protection | ||
| Automated backups | ||
| Snapshots | ||
| Managed option | ||
| Bare metal | ||
| GPU available | ||
| S3-compatible | ||
| Hourly billing | ||
| Free tier | ||
| Tags | ||
| Tags | free tieropen sourceself hostable | free tierapi accessteam features |
| Visit Zabbix → | Visit New Relic → | |
Zabbix
Pros
- + Free, no per-host or per-seat licensing — cost stays flat as monitored infrastructure grows
- + Deep protocol coverage: agent2, SNMP, IPMI, JMX, HTTP, synthetic checks, Kubernetes
- + 25 years of field-hardened releases with a disciplined LTS support schedule (7.0 LTS to June 2029)
- + Zabbix Cloud removes the ops burden without changing the tool; 5-day trial without a credit card
- + Open source under AGPLv3 with a documented API, Terraform provider and large template ecosystem
Cons
- - Steep learning curve — configuration UI, trigger syntax and template design need real investment
- - Zabbix Cloud drops values at random above the NVPS cap and disk only grows (once per 24h, never shrinks)
- - No published numeric uptime SLA or public region list for Zabbix Cloud; compliance certifications still in progress
- - Weaker on logs and distributed tracing than modern observability suites; self-hosting means you own the upkeep
New Relic
Pros
- + Best free tier in observability: 100 GB ingest/month, one full platform user, unlimited basic users, no credit card
- + No per-host, per-agent, per-container, or per-function charges — cost tracks telemetry, not fleet size
- + Published unit pricing: $0.40/GB original data, $0.60/GB Data Plus, $49 core users, $10/$99 Standard full users
- + One platform for APM, infrastructure, logs, browser/mobile, synthetics, and alerting with NRQL across all of it
- + Published support response SLAs per edition (2 business days Standard, 2-hour critical Pro, 1-hour Enterprise)
Cons
- - Pro full platform users at $349/user (annual) or $418.80 monthly make seat costs the dominant expense
- - Free tier hard-stops ingest and platform access past 100 GB until the next month or an upgrade
- - Uptime commitments are contract-defined and vacated on Standard — no availability SLA below Pro
- - Cost forecasting across ingest tiers, user types, and Advanced Compute metering takes real effort
- - SaaS-only with US/EU data residency; NRQL dashboards and alerts carry switching costs
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