New Relic vs Prometheus
A detailed comparison to help you choose between New Relic and Prometheus.
Quick Verdict
4.0/5
New Relic
0 reviews
4.2/5
Prometheus
0 reviews
Prometheus is rated higher (4.2 vs 4.0). New Relic is a full-stack observability platform with a unique pricing model: 100GB free data ingest/month. APM, infrastructure, browser monitoring, synthetics, and logs in one platform. Prometheus is the leading open source metrics monitoring system. Pull-based metrics collection, PromQL query language, and Alertmanager. Kubernetes-native. Self-hosted with integrations for 200+ services.
New Relic Full-stack observability — 100GB free per month | Prometheus Open source metrics and alerting system | |
|---|---|---|
| Overview | ||
| Rating | 4.0 (0 reviews) | 4.2 (0 reviews)✓ |
| Pricing model | freemium | free |
| Starting price | Free tier available | Free |
| Best for | Engineering teams that want APM, infrastructure, and logs in one platform with usage-based pricing and a genuinely free starting point | DevOps and platform teams that want the Kubernetes-native open-source metrics standard they fully control, and accept running the storage and HA story themselves. |
| Features | ||
| IPv6 | ||
| DDoS protection | ||
| Automated backups | ||
| Snapshots | ||
| Managed option | ||
| Bare metal | ||
| GPU available | ||
| S3-compatible | ||
| Hourly billing | ||
| Free tier | ||
| Tags | ||
| Tags | free tierapi accessteam features | free tieropen sourceself hostable |
| Visit New Relic → | Visit Prometheus → | |
New Relic
Pros
- + Best free tier in observability: 100 GB ingest/month, one full platform user, unlimited basic users, no credit card
- + No per-host, per-agent, per-container, or per-function charges — cost tracks telemetry, not fleet size
- + Published unit pricing: $0.40/GB original data, $0.60/GB Data Plus, $49 core users, $10/$99 Standard full users
- + One platform for APM, infrastructure, logs, browser/mobile, synthetics, and alerting with NRQL across all of it
- + Published support response SLAs per edition (2 business days Standard, 2-hour critical Pro, 1-hour Enterprise)
Cons
- - Pro full platform users at $349/user (annual) or $418.80 monthly make seat costs the dominant expense
- - Free tier hard-stops ingest and platform access past 100 GB until the next month or an upgrade
- - Uptime commitments are contract-defined and vacated on Standard — no availability SLA below Pro
- - Cost forecasting across ingest tiers, user types, and Advanced Compute metering takes real effort
- - SaaS-only with US/EU data residency; NRQL dashboards and alerts carry switching costs
Prometheus
Pros
- + Free and open source under Apache 2.0 with independent CNCF governance — no per-node or per-metric licensing
- + The industry-standard metrics stack: PromQL, multidimensional labels, and exporters for most software you already run
- + Kubernetes and Consul service discovery keep target configuration sane at container scale
- + Simple core: single autonomous nodes with local TSDB and a documented operational model
- + CNCF graduated since 2018 with a decade of production history and a very active contributor community
- + Honest documentation — storage constraints and the security model are stated plainly, including what the product deliberately does not do
Cons
- - No built-in long-term storage or global HA — Thanos, Cortex, or Grafana Mimir are separate operational projects
- - High-cardinality labels can blow up RAM and disk with no guardrails in the product
- - No built-in authentication or encryption; endpoints must be kept behind a perimeter by design
- - Multi-tenancy and access control are absent from the core
- - Community support only for the open-source download — SLAs come with paid managed offerings
- - PromQL and histogram handling have a genuine learning curve for teams new to the model
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