New Relic vs HetrixTools
A detailed comparison to help you choose between New Relic and HetrixTools.
Quick Verdict
4.0/5
New Relic
0 reviews
4.3/5
HetrixTools
0 reviews
HetrixTools is rated higher (4.3 vs 4.0). New Relic is a full-stack observability platform with a unique pricing model: 100GB free data ingest/month. APM, infrastructure, browser monitoring, synthetics, and logs in one platform. Uptime and blacklist monitoring against 94 IPv4/domain blacklists plus Microsoft SNDS; free tiers on both products, paid plans from $9.95/month per product
New Relic Full-stack observability — 100GB free per month | HetrixTools Server monitoring with blacklist checking | |
|---|---|---|
| Overview | ||
| Rating | 4.0 (0 reviews) | 4.3 (0 reviews)✓ |
| Pricing model | freemium | freemium |
| Starting price | Free tier available | Free tier available |
| Best for | Engineering teams that want APM, infrastructure, and logs in one platform with usage-based pricing and a genuinely free starting point | Hosting providers, resellers and email senders who need blacklist intelligence alongside uptime monitoring, and small teams wanting one-minute checks and status pages at low cost |
| Features | ||
| IPv6 | ||
| DDoS protection | ||
| Automated backups | ||
| Snapshots | ||
| Managed option | ||
| Bare metal | ||
| GPU available | ||
| S3-compatible | ||
| Hourly billing | ||
| Free tier | ||
| Tags | ||
| Tags | free tierapi accessteam features | free tierapi access |
| Visit New Relic → | Visit HetrixTools → | |
New Relic
Pros
- + Best free tier in observability: 100 GB ingest/month, one full platform user, unlimited basic users, no credit card
- + No per-host, per-agent, per-container, or per-function charges — cost tracks telemetry, not fleet size
- + Published unit pricing: $0.40/GB original data, $0.60/GB Data Plus, $49 core users, $10/$99 Standard full users
- + One platform for APM, infrastructure, logs, browser/mobile, synthetics, and alerting with NRQL across all of it
- + Published support response SLAs per edition (2 business days Standard, 2-hour critical Pro, 1-hour Enterprise)
Cons
- - Pro full platform users at $349/user (annual) or $418.80 monthly make seat costs the dominant expense
- - Free tier hard-stops ingest and platform access past 100 GB until the next month or an upgrade
- - Uptime commitments are contract-defined and vacated on Standard — no availability SLA below Pro
- - Cost forecasting across ingest tiers, user types, and Advanced Compute metering takes real effort
- - SaaS-only with US/EU data residency; NRQL dashboards and alerts carry switching costs
HetrixTools
Pros
- + Free tiers on both products — 15 uptime + 15 server monitors at $0 forever
- + Blacklist monitoring across 94 blacklists plus Microsoft SNDS
- + One-minute checks with multi-location confirmation to cut false alarms
- + Full feature set on every plan — plans differ by quantity, not capability
- + White-label status pages and reports for hosting providers
Cons
- - Two products bill separately; costs stack as fleets grow
- - No APM, log aggregation or incident management
- - Blacklist check frequency and queue priority vary by tier
- - No published uptime SLA or support response-time guarantee
- - Report history capped at 15–90 days by tier
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