New Relic vs Elastic Observability
A detailed comparison to help you choose between New Relic and Elastic Observability.
Quick Verdict
4.0/5
New Relic
0 reviews
4.0/5
Elastic Observability
0 reviews
Both New Relic and Elastic Observability are equally rated at 4.0/5. New Relic is a full-stack observability platform with a unique pricing model: 100GB free data ingest/month. APM, infrastructure, browser monitoring, synthetics, and logs in one platform. Unified observability platform that collects and analyzes metrics, logs, and traces from servers, applications, and services. Built for DevOps teams managing complex distributed systems.
New Relic Full-stack observability — 100GB free per month | Elastic Observability Real-time visibility into infrastructure, applications, and logs | |
|---|---|---|
| Overview | ||
| Rating | 4.0 (0 reviews) | 4.0 (0 reviews) |
| Pricing model | freemium | freemium |
| Starting price | Free tier available | Free tier available |
| Best for | Engineering teams that want APM, infrastructure, and logs in one platform with usage-based pricing and a genuinely free starting point | Engineering teams running Elasticsearch who need consolidated observability with high-volume log retention and can manage the platform's operational complexity |
| Features | ||
| IPv6 | ✓ | |
| DDoS protection | ✓ | |
| Automated backups | ✓ | |
| Snapshots | ✓ | |
| Managed option | ||
| Bare metal | ||
| GPU available | ||
| S3-compatible | ||
| Hourly billing | ✓ | |
| Free tier | ||
| Tags | ||
| Tags | free tierapi accessteam features | free tieropen sourceself hostableapi accessteam features |
| Visit New Relic → | Visit Elastic Observability → | |
New Relic
Pros
- + Best free tier in observability: 100 GB ingest/month, one full platform user, unlimited basic users, no credit card
- + No per-host, per-agent, per-container, or per-function charges — cost tracks telemetry, not fleet size
- + Published unit pricing: $0.40/GB original data, $0.60/GB Data Plus, $49 core users, $10/$99 Standard full users
- + One platform for APM, infrastructure, logs, browser/mobile, synthetics, and alerting with NRQL across all of it
- + Published support response SLAs per edition (2 business days Standard, 2-hour critical Pro, 1-hour Enterprise)
Cons
- - Pro full platform users at $349/user (annual) or $418.80 monthly make seat costs the dominant expense
- - Free tier hard-stops ingest and platform access past 100 GB until the next month or an upgrade
- - Uptime commitments are contract-defined and vacated on Standard — no availability SLA below Pro
- - Cost forecasting across ingest tiers, user types, and Advanced Compute metering takes real effort
- - SaaS-only with US/EU data residency; NRQL dashboards and alerts carry switching costs
Elastic Observability
Pros
- + One search engine for logs, metrics, traces, synthetics and RUM with a single query language
- + Open source again (AGPLv3/SSPL/ELv2 since August 2024) — self-managed deployments are free
- + Cheap volume-tiered ingest on serverless: from $0.07/GB (Logs Essentials) with $0.017/GB-month retention
- + Data tiers and searchable snapshots keep long retention affordable while staying queryable
- + 50+ cloud regions on AWS, Google Cloud and Azure with FedRAMP High, SOC 2 Type II, ISO 27001, HIPAA, PCI DSS
Cons
- - Genuine learning curve: query DSL, index lifecycle, shard and mapping decisions
- - Self-managed operation (JVM tuning, upgrades, snapshots) is a real operational project
- - Meters run on enriched pre-compression volumes and "as low as" rates are volume-tiered — bills surprise the unprepared
- - Support priced as a percentage of spend (5% Gold, 10% Platinum, 15% Enterprise on top of consumption)
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